Manila, Philippines

Tamsyn Marie Pineda

Nationality:
Philippines

Gender:
Female

Date of Birth:
May 01,1978

Want to Work in:

 
Work Experience:
5-10 year

Education:
Some college

Field:
Healthcare

Languages:
English

Skills:
computer literate, ms word literate, * excellent verbal and written communication skill

 
Summary:
Seeking a position where my background of experience in the call center industry in sales, customer service and technical support and assistance to the management will be an asset.

Work Experience
INBOUND/Outbound Sales Processor
Manila - 24/7 Customer Philippines
I currently work here
* Focus of responsibility is to resolve customer's concern and problem at first contact by following a step by step call flow approach.
* Focus of responsibility to the sales program is by assisting new and existing customers in adding a new line or upgrading their phone , landline and internet service.
* Focuses on understanding customer requirements, educate customers on inquiries and other product information (billings and payments, troubleshooting, account set-up, changes on account, up selling).
* Up selling.

* Team handling.

* Handles fraud investigation team for anti fraud campaign
Technical Support ( AT&T U-VERSE USA Account)
Makati - Convergys Philippines
from 2010.05 to 2010.10
* Focus on providing resolution on member’s issue.

* Perform troubleshooting procedures for phone, television and internet issues

* Focuses on understanding customer requirements, educate customers on inquiries and other product information

* Educate the customer by presenting the product through features and benefits

* Up selling.

* Focus on delivering very satisfying service to members of AT&T U-verse.
Customer Service Advisor (T-Mobile UK Account)
Makati - 24/7 Customer Service Philippines
from 2009.05 to 2010.02
* Focus of responsibility is to resolve customer's concern and problem at first contact by following a step by step call flow approach.

* Focuses on understanding customer requirements, educate customers on inquiries and other product information (billings and payments, troubleshooting, account set-up, changes on account, up selling).

* Assisted management with team handling and floor support.
Inbound Sales Specialist (Sprint Account)
Makati - Stream Global Services (eTelecare Global Solutions)
from 2008.01 to 2009.05
* Focus of responsibility to the sales program is by assisting new and existing customers in adding a new line or upgrading their phone and internet service.

* Educate the customer by presenting the product through features and benefits.

* Up selling.

* Assist customers’ concerns and inquiries and collects payments for products.
* Apply technical knowledge and procedures when servicing customer queries.
* Kitchen Crew, Waitress, Party Hostess ;Senior Cashier/Assistant Manager
Abu Dhabi - Southern Fried Chicken Inc.
from 2003.10 to 2005.05
* Performs daily store operations on shifting schedules.

* Responsible for daily inventories and reports.

* Supervising crews' development & training

* Perform other duties, functions and tasks that are inherent to my duties or those which may be required and/or entrusted by the supervisor.

* Follow basic elements of the business: a) Quality, b) Values, c) Service, and d) Sanitation.

* Handles guest complaints, comments, inquiries and suggestions.
Education
BS - Medical Technology
Centro Escolar University - Manila
from 1995 to 2000
Took up BS Medical Technology several years ago but did not practice my profession. Instead i took the risk and entered the world of telecommunications. I worked as a call center agent then moved to sales perspective. I can say i am professional when it comes to dealing with different types of customers online or over the phone. I am willing to adjust, be trained and learn more on whatever task i will be given.
Awards
Top Team Member
2009.04
Exceeded the set of goals given when it comes to sales conversion. Been a consistent top agent of the team for the months of April to October 2009.
Top 7 Agent for the Shift
2008.10
Exceeded the set of goals given when it comes to sales conversion. Making more profit for the company and giving excellent customer service.
Top Agent for Third Party Group Calibration
2009.03
Zero Defects for Call Quality. It means all my calls did passed excellent marks with quality team. Making sure that i execute superb performance with every call i handle showing quality calls.
It's free to contact job seekers!
This job seeker currently accepts contact initiated by employers.

Tamsyn MariePineda's Resume URL:



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