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Resume

Tamsyn Marie Pineda

Nationality:
Gender:
Female

Date of Birth:
May 01,1978

Want to Work in:

 
Work Experience:
Education:
Field:
Languages:
 
Summary:
Seeking a position where my background of experience in the call center industry in sales, customer service and technical support and assistance to the management will be an asset.

Work Experience
I currently work here
* Focus of responsibility is to resolve customer's concern and problem at first contact by following a step by step call flow approach.
* Focus of responsibility to the sales program is by assisting new and existing customers in adding a new line or upgrading their phone , landline and internet service.
* Focuses on understanding customer requirements, educate customers on inquiries and other product information (billings and payments, troubleshooting, account set-up, changes on account, up selling).
* Up selling.

* Team handling.

* Handles fraud investigation team for anti fraud campaign
from 2010.05 to 2010.10
* Focus on providing resolution on member’s issue.

* Perform troubleshooting procedures for phone, television and internet issues

* Focuses on understanding customer requirements, educate customers on inquiries and other product information

* Educate the customer by presenting the product through features and benefits

* Up selling.

* Focus on delivering very satisfying service to members of AT&T U-verse.
from 2009.05 to 2010.02
* Focus of responsibility is to resolve customer's concern and problem at first contact by following a step by step call flow approach.

* Focuses on understanding customer requirements, educate customers on inquiries and other product information (billings and payments, troubleshooting, account set-up, changes on account, up selling).

* Assisted management with team handling and floor support.
from 2008.01 to 2009.05
* Focus of responsibility to the sales program is by assisting new and existing customers in adding a new line or upgrading their phone and internet service.

* Educate the customer by presenting the product through features and benefits.

* Up selling.

* Assist customers’ concerns and inquiries and collects payments for products.
* Apply technical knowledge and procedures when servicing customer queries.
from 2003.10 to 2005.05
* Performs daily store operations on shifting schedules.

* Responsible for daily inventories and reports.

* Supervising crews' development & training

* Perform other duties, functions and tasks that are inherent to my duties or those which may be required and/or entrusted by the supervisor.

* Follow basic elements of the business: a) Quality, b) Values, c) Service, and d) Sanitation.

* Handles guest complaints, comments, inquiries and suggestions.
Education
from 1995 to 2000
Took up BS Medical Technology several years ago but did not practice my profession. Instead i took the risk and entered the world of telecommunications. I worked as a call center agent then moved to sales perspective. I can say i am professional when it comes to dealing with different types of customers online or over the phone. I am willing to adjust, be trained and learn more on whatever task i will be given.
Awards
2009.04
Exceeded the set of goals given when it comes to sales conversion. Been a consistent top agent of the team for the months of April to October 2009.
2008.10
Exceeded the set of goals given when it comes to sales conversion. Making more profit for the company and giving excellent customer service.
2009.03
Zero Defects for Call Quality. It means all my calls did passed excellent marks with quality team. Making sure that i execute superb performance with every call i handle showing quality calls.
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